Union Plus Premier Motor Club - 24 Hour Emergency Roadside Assistance

Car travel &
emergency tips

• Preparing for emergency roadside breakdown scenarios -- What should be in your car emergency kit?
   
• Top ten travel tips when driving America's roads
   
• Check GasBuddy.com before your trip to find out where the cheapest gas stations are in your area.

How to use the
motor club services

What happens if I need 24 hour emergency roadside assistance services?

• Call the dedicated 24/7 toll-free number.
• You will be greeted by an agent who will ask if you are in a safe roadside location; if you are not in a safe location, law enforcement will be contacted and roadside security assistance requested.
• The agent will verify your emergency roadside assistance plan coverage, determine your auto repair service needs, and explain when service should arrive (approximately 45 minutes in most cases.)
• The motor club agent will remind you that this is a "sign and drive" roadside assistance service up to $100; basically you will have no out-of-pocket costs for any service under $100.
• You will receive an automatic call back to insure that the emergency roadside assistance service has arrived.

FAQ

When is my membership effective?
The membership effective date is determined by the date the first membership payment is made.

Does my membership cover me in any car?
As a Pinnacle member you are provided roadside assistance in almost any vehicle you may be driving or riding in. Vehicles include: automobiles, pickups, motor homes, campers, buses, emergency vehicles, company vehicles, rented vehicles, taxicabs, motorcycles (excluding dirt bikes), recreational trailers, or trucks (single rear axle).

Do I get membership cards? Do my dependents get membership cards?
Yes, you will receive a personalized membership card for yourself and each family member you have chosen to enroll.

How can I obtain a handbook?
Member handbooks can be accessed online through the members’ section of our website. If internet access is not convenient, members can obtain hard copy handbooks by contacting Pinnacle Customer Service at 800-366-1165.

Can married children or grandchildren be included as additional members?
No, however, grandparents may add coverage on grandchildren if they are the legal guardians for that child.

Does the year of my car make a difference?
No.

Is there a physical examination or age limit for membership?
No.

Is a driver’s test or applicable state license needed for membership?
No.

Is there a toll-free number that I can call for service?
Yes, Pinnacle Roadside Assistance Dispatch Service is available 24/7, 365 days a year.

Is there any out of pocket expense or deductible?
No.

What do I do if I am outside of the U.S.?
Services can normally be provided directly by an authorized independent service provider through the Pinnacle Dispatch Service. However, this service is not available when you are traveling outside the United States, its territories, or Canada. If the dispatch service is not available, simply call the independent service provider of your choice and Pinnacle will reimburse you up to $100 per disablement for covered Roadside Assistance Services.

Do I have to fill out a claim form to be reimbursed?
For Roadside Assistance Service reimbursement, no claim form is necessary. Just mail the original receipt showing the:

1. Name and address of provider
2. Date of service
3. Description of service provided
4. Amount paid for service
5. Name and address of member
6. Make and model of disabled vehicle
7. Membership number

Will Pinnacle reimburse me if I do not or cannot use Pinnacle’s Roadside Assistance Dispatch Service for wrecker or towing service?
Yes. This includes wrecker service to free any stuck or stalled vehicle that is covered by Pinnacle’s Roadside Service and towing that vehicle to the service provider of your choice.

Will Pinnacle reimburse me for a battery boost or delivery and installation of a battery at the disablement site?
Yes, however, Pinnacle will not reimburse you for the cost of the battery.

Can I keep my membership at the same price if I leave the company or retire?
Yes, the membership is portable. If for any reason you want to stop payroll deduction and pay your dues directly, Pinnacle offers bank draft, credit card or annual payment options. Simply call customer service at 800-366-1165 for more information.

Do you sell your list of members?
Pinnacle respects the privacy of our members. We do not sell, rent, lease or license a list of our members or any nonpublic personal information that they have provided.

Can a membership be cancelled by Pinnacle?
Yes, by Pinnacle sending written notice to the member’s last known address as permitted by state law.

Eligibility

The Union Plus Premier Motor Club is not available in Guam, Puerto Rico, Virgin Islands, or Canada.

Who is eligible?

• Dues-paying labor union members of participating unions
• Retired labor union members
• Spouse, domestic partners, and children may be
• Widows/widowers of union members
• Union Plus credit cardholders

Customer Service

• Call the dedicated 24/7 toll-free emergency roadside assistance number for Pinnacle Motor Club at 1-866-437-9274.  All calls answered in the United States.
  
  
• If you are a motor club member, you can register and sign in to the Pinnacle Web site here.
   
• Pinnacle's customer service: Union Plus Premier Motor Club members may call 1-800-366-1165 from 7 am to 6 pm CST, Monday-Friday
   
• Or send general comments or questions to Pinnacle through the online form available here.

We realize that sometimes you may need help with a concern about using a Union Plus program. The Union Plus Member Advocacy Program, staffed by OPEIU Local 2 members, is here to help you resolve any problems. Contact us at 1-800-472-2005 (8:30 a.m. - 4:30 p.m. ET, weekdays) or online at UnionPlus.org/Customer.