Consumer Tips

Help to Customers Impacted by Wildfires in Colorado

MetLife Auto & Home

October 26, 2020

MetLife Auto & Home’s claim organization stands ready to assist their customers impacted by the East Troublesome Fire in Grand County, Colorado.

Resources Available

MetLife’s National Catastrophe Response Team is ready to handle any incoming claims, and their claim personnel are prepared to:

• Help customers secure shelter, as needed
• Guide customers through temporary repairs
• Issue advances for immediate expenses
• Promptly compensate customers for any damage to property

MetLife Auto & Home urges residents to pay close attention to local authorities and evacuation orders. Important phone numbers, email addresses, and online resources are included below for customers. When disaster strikes, it is critical to contact MetLife as soon as possible and report the claim to the appropriate area.

Reporting Property Damage Losses
If you need to report property damage losses:

• Phone: 800-854-6011
• Fax: 866-743-1546
• Email: MET_CAT@metlife.com

Catastrophe Van Service
Although MetLife's CAT Van is not deployed to minimize the spread of COVID-19 and to protect the safety of insureds and claims associates, they have emergency service providers engaged and have secured prioritized service for MetLife customers needing assistance.

Billing Accommodations
Updates on billing accommodations for impacted policyholders will be provided as they become available.

Tips for Staying Safe
These are other resources that can help you stay safe! Please share these links with your family and friends:

• Wildfire Safety Tips Video
• Packing a grab-and-go bag in case of disaster
• Incident Information System
• MetLife Cares Twitter 

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